Shipping and Returns

SHIPPING

Apollo Atelier delivers nationwide via The Courier Guy (South Africa). All orders are processed within one working day. 

Apollo Atelier will not be held responsible for a delay in shipment caused by courier delays or any other circumstances beyond our control.

Once orders are sent, they can’t be cancelled and changing your delivery address will no longer be possible. Please ensure to fill out the correct address when checking out.

Apollo Atelier is not responsible for returned packages lost in transit to us.

 

RETURN AND REFUND POLICY:

REFUNDS:

We do not offer refunds.

RETURNS AND EXCHANGE:

Apollo Atelier will accept returns within 3 days from the date you received your purchase. You will have to bear the costs of return postage. You require a valid receipt/order number to initiate the return. Please email info@apollo-atelier.com to initiate the returns process. Make sure the Subject has “RETURN” or “EXCHANGE” in it. Pending inspection, store credit or exchange will be processed for the item value, and you will be contacted by email.

Shipping and handling charges are not refundable. To return an item, courier it to the address supplied in the initiation email. Your return must be sent back to the correct address for us to credit or exchange your purchase. Items must be folded or placed back in their original packaging along with any corresponding tags. All items are subject to inspection and voiding of this contract due to wear and tear of a returned item.

During sale periods, all sale items purchased are final, and no exchanges or returns will be accepted. Apollo Atelier reserves the right to extend, modify, or discontinue markdowns at any time without notice.

FAULTY GOODS:

All of our products are produced to the highest quality standards, but manufacturing faults can still occur occasionally, if you think your item has a manufacturing fault, we will ask you to return it to us for inspection and replacement. Damage through long term or excessive use is not considered a manufacturing fault.